Refund policy
Returns & Exchanges
Exchanges
Online purchases may be exchanged within 15 days of the delivery date.
To request an exchange, please contact our Customer Care team at customercare@creafashion.com and provide your order number, which can be found in your order confirmation email.
Our Customer Care team will provide you with the necessary return instructions and, where applicable, a return shipping label.
All items must be returned in the same condition in which they were received, with all original tags attached and in their original packaging.
Items that have been worn, used, washed, altered, damaged, or otherwise not returned in their original condition will not be accepted and will be returned to the client.
Please allow up to 7 business days for an exchange request to be processed once the returned item has been received.
If the replacement item is of lower value than the original purchase, the difference will be issued as online store credit. If the replacement item is of higher value, the difference will be charged to the original payment method. Our Customer Care team will confirm any additional amount due before processing the exchange.
No Refund
Please note that all purchases are non-refundable.
In-Boutique Exchanges
Online purchases may be exchanged in person at our flagship boutique in Beirut, subject to the applicable exchange conditions outlined above.
Our Fashion Advisors will be pleased to assist you.
Please bring the item in its original packaging, together with:
- The original air waybill (AWB)
- The sales invoice included in your shipment confirmation
Exchanging in person at our flagship boutique in Beirut is subject to availability and the exchange conditions outlined above.
Couture, Bridal & Made-to-Order/Altered Pieces
Couture, Bridal, made-to-order, personalized, customized, or altered pieces are created specifically for the client and therefore cannot be returned or exchanged, unless otherwise agreed in writing with CREA.
Specific payment, fitting, alteration, and delivery terms may apply to these pieces and will be communicated to the client at the time of purchase.
Discounted & Final Sale Items
Final Sale items are not eligible for exchanges or store credit.
Store Credit
Store credit is redeemable exclusively through the CREA online store and must be used within the same calendar year in which it is issued. Any unused balance will expire after this date.
Customer Care
We are committed to taking great care of every CREA piece and providing our clients with an experience that reflects the quality and attention behind each creation.
For any questions regarding shipping, returns, exchanges, or your order, please contact our Customer Care team at:
This policy follows applicable local and international laws and regulations and is subject to change without notice.