Refund policy
Last Updated: January 4, 2026
At CREA, we want you to shop with confidence. Please review our return and refund policy below.
Refunds
We offer refunds only in the following circumstances:
- The product arrives damaged
- The product is defective upon delivery
To request a refund, please contact us within 48 hours of receiving your order with photos of the damaged or defective item.
Exchanges
We accept exchanges within 7 days from the delivery date, subject to the following conditions:
- The item must be unworn, unwashed, and in its original condition with all tags attached
- The item must be returned in its original packaging
- Proof of purchase is required
To initiate an exchange, please contact us at creafashionlb@gmail.com with your order number and the item you wish to exchange.
Non-Refundable Items
The following items are not eligible for refunds or exchanges:
- Custom-made or personalized products
- Items marked as "Final Sale"
- Intimate apparel and swimwear (for hygiene reasons)
- Items that have been worn, altered, or washed
How to Request a Return or Exchange
- Contact us at creafashionlb@gmail.com within the applicable timeframe
- Include your order number and reason for the return or exchange
- Our team will provide you with further instructions
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your bank or payment provider.
Questions?
If you have any questions about our Return and Refund Policy, please contact us at creafashionlb@gmail.com.